The impact of information system on administrative service quality in hospitals: the case of Prince Hamzah Hospital, Jordan 2015

  • Thabit Atobishi 1
  • Zsigmond Gábor Szalay 2
  • 1 PhD student, Szent Istvan University, Doctoral School of Management and Business administration
  • 2 associate professor, Szent István University, Faculty of Economics and Social Sciences

This research project is an initial investigation on the impact of information system in Administrative Services Quality (ASQ). Health care organizations provide services and use information system in administrative processes that have an impact on their customers. Many of its attributes relate to information system (IS) such as system and information quality. The aim of the system operation is to reduce resources used, to save time and efforts as well as to reduce cost and ensure that the information system provides high-quality information. The results show a significant effect of system quality and information quality on improving the level of service quality in prince Hamzah hospital in Jordan in 2015. The commitment of the management is vital to improve the system that is explicit and unmistakable in the implementation. The communication is also a key factor in the decision making as systematic data quality assessment can never be achieved without management commitment.

Befoglaló szám: 
pp. 143-152